HOW IT WORKS - Contact us by email or phone to discuss how best to get your item(s) to us. Are you outside the NYC area? Please send your item(s) by courier using your account. - Let us know about any specific instructions as to surfaces, groupings, the feeling or tone you want to communicate. A visual layout of how you plan to use the photograph is always helpful. We'll contact you by email or phone to review your project. - We set up and shoot according to your direction. All images are captured digitally, RGB with a file size of 500 dpi @ 8.5 x 11 inches or 500 dpi at 11.5 x 16 inches. - We color correct, clean up, crop and upload for your approval. Once you respond to the online proof, we arrange payment and send the download access information. - We are confident you'll love what you see. If not, we will re-shoot, no additional charge. - Most projects are completed within 24 hours.